FAQs

How long will my order take to arrive?

Please allow 10–20 business days from placing your order to delivery in the United States. International delivery times vary by destination. See our Shipping Policy.

Is shipping free?

Standard shipping to the United States is free on orders of $70 or more, which covers every item in our store. Shipping to other countries is calculated at checkout.

Where does my order ship from?

Orders are shipped directly to you from our partner warehouses. If you order several items, they may arrive in separate packages on different days.

How do I track my order?

You'll get an email with a tracking link as soon as your order is dispatched. You can also use our Track Order page.

Can I return something?

Yes. You can return unused items in their original packaging within 30 days of delivery. Email us first for the return address; return shipping is paid by the customer. See our Return Policy.

What if my item arrives damaged?

Email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, at no cost to you.

Will my piece look exactly like the photos?

Some photos are styled room scenes to show scale and mood. Natural stone, handmade ceramics and woven pieces vary slightly in grain, glaze and weave, so yours will be similar but never identical. Colours can also look a little different on different screens. Sizes are listed on each product page — if a measurement you need isn't shown, email us before you order.

Which payment methods do you accept?

Major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay where available. Payments are processed securely by Shopify; we never see or store your full card details.

Can I change or cancel my order?

Email us as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it.

How do I contact you?

Email lumierecreater@gmail.com. We reply Monday to Friday, usually within 1–2 business days.