Refund & Return Policy

Last updated: September 28, 2026

At Olive & Ash, we want you to be happy with your purchase. If something isn't right, you may be able to return your item within 30 days of delivery, subject to the conditions below.

Change of Mind

You may request a return within 30 days of delivery if you have changed your mind about your purchase.

To be eligible for a change-of-mind return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging where reasonably possible.

• You must contact us before sending the item back.

To request a return, email lumierecreater@gmail.com with your order number and the reason for your return. We will provide the return address and instructions.

Return shipping for change-of-mind returns is paid by the customer. We recommend using a tracked shipping service, as we cannot be responsible for returned parcels that do not reach us.

Once your return has arrived and been inspected, we will process your refund to the original payment method within 5–7 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, defective, or is not what you ordered, please contact us within 30 days of delivery.

Email lumierecreater@gmail.com with:

• Your order number

• A description of the issue

• Clear photos showing the problem

We will review the issue and, where appropriate, provide a replacement or full refund at no cost to you. You will not be required to pay return shipping for an item that arrived damaged, faulty, defective, or incorrect.

Please do not return a damaged, faulty, or incorrect item before contacting us and receiving return instructions.

Items That Cannot Be Returned

Change-of-mind returns are only available for items that are unused and in their original condition and packaging.

This does not affect any rights you may have where a product is faulty, damaged, defective, not as described, or otherwise does not meet applicable consumer law requirements.

Your Consumer Rights

This policy is in addition to, and does not limit, any rights or remedies you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or replace any rights that cannot legally be excluded or restricted.

Questions

For any questions about returns or refunds, please contact us at:

lumierecreater@gmail.com

We reply Monday to Friday, usually within 1–2 business days.