Shipping policy
Shipping Policy
Last updated: September 28, 2026
Shipping Costs
United States
Standard shipping is free on orders of $70 or more.
Any other shipping options available for your delivery address, including their applicable cost, will be shown at checkout.
International Orders
For orders outside the United States, shipping costs are calculated at checkout based on your delivery address.
The countries currently available for delivery are shown at checkout.
Delivery Times
United States
Please allow 10–20 business days for delivery from the date your order is placed.
Delivery times are estimates and may vary depending on your location, order processing, carrier conditions, customs, and other circumstances outside our control.
International Orders
International delivery times vary depending on the destination and may take longer than the US delivery timeframe.
Your estimated shipping options and applicable delivery information will be shown at checkout where available.
Order Processing & Fulfillment
Orders are shipped directly to you from our partner warehouses.
If you order more than one item, your products may be shipped separately and may arrive in different packages on different days.
Tracking
Once your order has been dispatched, you will receive an email containing tracking information where tracking is available.
You can also use our Track Order page to follow your shipment.
Please note that tracking information may take several days to begin showing movement after an order has been dispatched.
Import Duties & Taxes
Orders shipped outside the United States may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country.
Any such charges are determined by the destination country's authorities and are the responsibility of the recipient unless otherwise stated at checkout.
Damaged or Missing Parcels
If your order arrives damaged, or tracking shows that your parcel has been delivered but you have not received it, please contact us at lumierecreater@gmail.com with your order number and details of the issue.
We will review the situation and work with you to resolve it.
Contact
For shipping questions, please contact:
We reply Monday to Friday, usually within 1–2 business days.